PCRbilen.se - ditt reseintyg

Cancellation & Refund Policy.

Your booked appointment is important to us. We understand that sometimes unexpected delays can happen and cancellations need to happen.

That's why we have a favorable cancellation policy for you patients.


If you need to cancel, we need to receive the information no later than four hours before your scheduled time. In case of cancellation later than four hours, we have already planned and booked routes and therefore we also need to charge you for the visit.

Cancellation

When you book an appointment, you hold a space in our bookings that is not available to our other patients. If for some reason you cannot take your test, we need you to either call or email us and let us know.

This gives our other patients the opportunity to book in your appointment and our employees have time to plan their route according to our bookings.

How to cancel

The easiest way to cancel is to send an email to info@pcrbilen.se, your partner or call us on 010-330 02 43. It is important that you receive a cancellation confirmation via SMS or email when you call.


Late for our visit?


If you are no more than 30 minutes late, there is no extra charge.

For visits where we have to wait more than 30 minutes, we'll have to charge you by an hourly rate.


Group bookings


We are very keen to keep our time. We are proud of how rarely we are late. With your help, we can continue to be on time.


If you book in groups that are going to test themselves, we will gladly make sure that everyone arrive at the same time/close to each other. To be able to help you in the best possible way, all patients needs to be available. Interruptions in our work mean that results for the group will take longer, our other customers are kept waiting. Of course, we understand that not everyone can always show up and we understand that.

However, if there will be larger gaps where our sample takers have to wait for an unreasonably long time, we need to charge an hourly cost of SEK 1000/h and sample taker.


Refunds.


For those of you who have paid in advance and need a refund, the easiest way is to email us at info@pcrbilen.se and we will administer a refund to your bank account followed by documentation.

Fees.


More than 3o minutes wait after our arrival:

SEK 1,000 per started hour and sample taker


Late cancellation or no show:

SEK 1,000 per started hour or full payment of your booking (whatever is cheapest for you)


Groups with waiting times that are not available by booked appointment:

SEK 1,000 per started hour and sampler or full payment of your booking (whatever is cheapest for you)